Terms of Service
By booking a consulting call with Roan Pony LLC, you agree to the following terms:
Booking & Scheduling
Once payment is complete, you’ll be directed to a secure client portal to schedule your call(s). All calls must be scheduled within the portal. After scheduling, you’ll receive a confirmation email with a calendar invite and video link, as well as a reminder email 2 hours before your session.
Refund Policy
All sales are final. Payments are nonrefundable, including in cases of no-shows or unused sessions in a multi-call package.
Rescheduling & Cancellations
If you need to reschedule, you may do so through the client portal with a minimum of 24 hours’ notice. Each session may be rescheduled up to two times per booking. Missed sessions and late cancellations are forfeited and will not be refunded or rescheduled.
Disclaimer
All consulting services provided are for informational and educational purposes only and do not constitute professional advice legal, financial, or other regulated fields. While sessions are intended to support strategic planning and decision-making, no guarantees are made regarding specific outcomes, business performance, sales, or results. The client is solely responsible for the implementation of any strategies or action items discussed.